Join Our Team

FAQ

Frequently Asked Questions

Start by taking our Matchmaking Survey to find your best-fit stylists based on your hair type, goals, and vibe. It’s the easiest way to get matched with the right person for you. Take the Survey!

We recommend booking 2 to 3 weeks in advance, especially for color services. Big color projects or appointments with Master Stylists may require a little more notice. Same-week openings do pop up, so feel free to join our waitlist or give us a call.

Yes, you’ll automatically receive email and text reminders before your appointment so you never miss a visit.

Yes, a consultation is important to make sure we’re aligned on timing, pricing, and what’s possible for your hair. Some services require one before booking. Book a Consultation!

Parking is available right out front for your convenience. When you arrive, come on in and get comfortable — we offer coffee, tea, wine or beer, and Wi-Fi. New Guest Information

No way will it be awkward! Our number one goal is for you to be happy. It’s very common at The Factory for guests to move between stylists — there’s plenty of love and talent to go around.
If you’re interested in trying a new stylist, start with our Matchmaking Survey to find your top three stylists who best fit your style and personality.

Bring any inspiration photos you love so we can see your vision and talk through what’s possible for your hair type, color history, and lifestyle.

We want every guest to feel at ease. Our salon is wheelchair accessible, and we’re happy to accommodate requests for a quieter visit, including silent appointments. If you have any sensitivities to fragrance or specific needs, please let us know ahead of time so we can make your experience as comfortable as possible.

We use Davines Hair Color and Redken to create beautiful, consistent results while keeping the health and integrity of your hair a top priority. If you have any sensitivities, please let us know before your appointment so we can make the best choices for your scalp and hair needs.

Sometimes! At The Factory, our Junior Talent stylists are in advanced training under the guidance of our senior team. If an apprentice supports your service, it’s always supervised by your lead stylist. This helps us stay on time while giving our apprentices valuable hands-on experience as they grow in their craft.

We do, but we do not offer separate kids’ pricing. If you’re looking for a lower-priced option for your kiddo, we recommend booking with one of our Junior stylists.

Yes, a wash and blow-dry are not included in color pricing, so you’ll want to add that when scheduling to ensure proper timing and a finished style.

In most cases, yes. A toner helps refine the color, add shine, and create that perfect finished look.

We’ll create a customized plan that fits your goals, timeline, and budget. Whether you’re going lighter, darker, or growing out color altogether, we’ll guide you through the best path to get there while keeping your hair healthy along the way.

Our prices are based on the time, complexity, and level of your stylist. You’ll see “from $” pricing listed on our menu — that’s the starting point and may vary depending on your hair type, service, and desired result.

We include a small $3.50 Green Circle fee that allows us to recycle and repurpose up to 95% of our salon waste, including hair, color, foils, and more. It’s our way of keeping The Factory as beautiful for the planet as it is for you.

We love rewarding loyalty and helping you experience more of what we offer.

    • Book with our Apprentices or Junior Stylists
      Enjoy the same Factory experience at a lower rate as they continue their advanced education with our senior team.
    • Model and Education Opportunities
      We often offer discounted appointments for in-salon classes and advanced training. Please fill out this form if you are interested.
    • Join Our Email List
      Be the first to know about seasonal promotions, events, and exclusive offers.
    • Referral Rewards
      When you refer a new guest to The Factory for any salon service, you’ll receive $20 off your next visit once they’ve been seen.
    • Lash Referral Promo
      When you refer a new guest who books a full lash set, you’ll receive either a complimentary fill (classic or hybrid) or a half-price fill for volume.

Yes, gratuity is always appreciated for great service. You can leave it in cash, through Venmo, or on a credit card if that’s easiest for you.

We completely understand that life happens and sometimes plans change last minute. All we ask is for a little notice so we can fill your spot from our waitlist.

  • 48+ hours: No fee
  • Less than 48 hours: 50% fee
  • Same day or no-show: 100% fee

This helps protect our stylists’ time and financial well-being. If you reach out by text, email, or voicemail (all open 24/7), we’ll always do our best to avoid charging a fee. The only time we charge is when there’s no communication and we can’t fill the spot.

A card is required to reserve your appointment.

  • New guests: 50% deposit
  • Services 3+ hours: 50% deposit

If a balance isn’t closed within 24 hours, the card on file will be charged, plus 20% gratuity (confirmed internally).
This helps us hold your spot with confidence and keeps everything running smoothly for you and your stylist.

We do our best to stay on time because we know your time is valuable. If you’re running behind, please give us a quick heads up, and if we’re running late, we’ll do our best to let you know as soon as possible.
If you’re more than 15 minutes late, we may need to adjust your service or reschedule, and our cancellation policy will apply.

If something doesn’t feel quite right, please let us know within 7 days. We’re always happy to make adjustments to get things just how you like them.

We want you to love what you take home. If a product is more than 50% used or over 30 days old, we can’t offer a refund. If you have questions about how to use something, we’re always here to help. Tools and accessories are final sale.

We love furry friends, but only service animals are permitted inside the salon.