Salon Policies

Salon Policies

At The Factory, we value transparency and want you to feel completely comfortable before and during your visit. These policies are in place to protect both our guests and our team while ensuring the best possible experience.

Consultations & Service Results

  • A consultation is recommended before any service to assess your hair, discuss your goals, and answer any questions.
  • We always strive to achieve your desired results, but outcomes may vary depending on hair type, condition, and past treatments.

Color & Chemical Services

  • Please inform your stylist of any allergies, sensitivities, or previous treatments before your appointment.
  • Color and chemical services may carry risks such as irritation or damage if full history isn’t disclosed.
  • All color and chemical services include a product fee.

Haircuts & Styling

  • Our stylists are trained professionals who will follow your preferences to the best of their ability.
  • Clear communication is key — please share what you love (and don’t love) so we can deliver your best result.

Product Usage

  • We use only professional-grade products. If you have sensitivities or specific product requests, let us know before your service.

Eco Fee

We are proud to be a Green Circle Salon, recycling up to 95% of beauty waste (including hair, foils, and color). A $5.00 Eco Fee is added to each appointment to support this program.

Aftercare

  • Your stylist will recommend products and routines to help you maintain your style at home.
  • Following this guidance is essential for lasting results and healthy hair.

Liability

The Factory and its team cannot be held responsible for reactions, damage, or results caused by:

  • Undisclosed hair history, allergies, or sensitivities
  • Failure to follow aftercare instructions

Personal Items & Jewelry

We recommend removing all earrings, necklaces, and other jewelry before your service to prevent loss during shampooing, cutting, or styling.

The Factory Hair Salon and our team are not responsible for any lost, stolen, or damaged personal belongings, including jewelry, watches, phones, or other valuables. Please keep your items secure with you at all times. We provide secure storage options if needed — just ask your stylist.

Age Restrictions

  • Some services have age restrictions.
  • Parental consent may be required for minors.

Cancellations

  • Cancelling or rescheduling within 48 hours: 50% of the service total will be charged.
  • No-shows or same-day cancellations: 100% of the service total will be charged.
     This policy ensures our stylists don’t lose essential income from last-minute changes.

Credit Card on File & Deposits

  • A card on file is required to reserve services.
  • Services lasting 3+ hours require a 50% deposit at booking, which is applied toward your appointment.
  • If an invoice is left unpaid after 24 hours, the card on file will be charged, and a 20% gratuity will be automatically applied.
  • New guests are also asked to place a 50% deposit when booking, applied toward their visit.

Late Arrivals

  • Please arrive on time , one late guest can affect the entire day.
  • Guests more than 15 minutes late may need to reschedule and are subject to our cancellation policy.

Refunds & Exchanges

  • Products cannot be returned if more than 50% used or after 30 days.
  • Tools and hair accessories are final sale.

Service Guarantee & Redo Policy

  • We stand behind our work. If you’re not satisfied, please call within 7 days and we’ll be happy to adjust your service.
  • Redo services cover the original agreed-upon look. If you change your mind after the consultation, it will be considered a new service and charged accordingly.
  • Questions or concerns? Email us at [email protected].

Extensions & Specialty Services

  • Extension, smoothing, and other specialty chemical services require a consultation before booking.
  • These services may have separate policies for deposits, adjustments, and aftercare — your stylist will review these with you in advance.

Gratuity

While gratuity is always optional, many guests choose to leave one as a way of showing appreciation for their stylist’s work. For your convenience, we can accept gratuity in several ways:

  • Added to your card at checkout
  • Left in cash
  • Sent via Venmo (QR codes available at each station)

Photos & Social Media

We love showcasing our work! Your stylist may ask to take a photo of your finished look for our social media. If you prefer not to be photographed, just let us know, we’ll always respect your wishes.

Payment Methods

We accept credit/debit cards, Apple Pay, and cash and check

Accessibility & Comfort

  • Our salon is wheelchair accessible.
  • Silent appointments are always available just let us know if you’d like a calm, conversation-free visit.
  • Please share any other accommodations you may need so we can make your time with us as comfortable as possible.

Silent Appointments

Need quiet time? We completely understand. Silent appointments are always available. Let your stylist know if you’d prefer a calm, conversation-free visit , no questions asked, no judgment, ever.

Agreement

By scheduling an appointment at The Factory, you acknowledge and accept these policies. Our goal is always to provide you with excellent service, comfort, and results you’ll love.

Please see our FAQ if you have any additional questions or feel free to ask any staff member.